customers/uninstalled

Time	Status	User Agent
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Time

Status

User Agent

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Triggered when a customer uninstalls your application, containing information about the customer and reason for uninstallation.

Sample payload

{
  "id": "42739cdf-b272-520c-cf46-35ge6304f37f",
  "app": {
    "id": "523c3140-931f-53d6-c37e-8d35394166e5",
    "name": "GrowthTools Pro"
  },
  "name": "garden-essentials",
  "tags": ["outdoor", "seasonal"],
  "test": false,
  "email": "[email protected]",
  "topic": "customers/uninstalled",
  "reason": "Found an alternative solution that better fits our needs",
  "shopify": {
    "id": "81093343642",
    "isPlus": false,
    "shopId": "81093343642",
    "planName": "Basic",
    "isDevPlan": false,
    "myshopifyDomain": "garden-essentials.myshopify.com"
  },
  "platformId": "81093343642",
  "reasonCode": "found_alternative",
  "description": "Merchant indicated they found a different app with features more aligned to their specific requirements",
  "installedAt": "2025-03-05T10:25:18.000Z",
  "reasonCodes": ["found_alternative", "feature_missing"],
  "subscription": null,
  "billingStatus": "trialing",
  "lifetimeValue": 0,
  "reasonEnglish": "Found an alternative solution that better fits our needs",
  "trialStartsAt": "2025-03-05T00:00:00.000Z",
  "uninstalledAt": "2025-03-18T10:41:36.000Z",
  "reasonLanguage": "en",
  "trialExpiresAt": "2025-03-19T10:25:18.000Z",
  "descriptionEnglish": "Merchant indicated they found a different app with features more aligned to their specific requirements",
  "descriptionLanguage": "en",
  "averageMonthlyRevenue": 0,
  "secondsSinceLastInstall": 1126018,
  "secondsSinceFirstInstall": 1126018
}

{
  "id": "cus_42739cdfb272520c",
  "app": {
    "id": "523c3140-931f-53d6-c37e-8d35394166e5",
    "name": "GrowthTools Pro"
  },
  "name": "garden-essentials",
  "tags": ["outdoor", "seasonal"],
  "test": false,
  "email": "[email protected]",
  "topic": "customers/uninstalled",
  "reason": "Found an alternative solution that better fits our needs",
  "platformId": "81093343642",
  "reasonCode": "found_alternative",
  "description": "Merchant indicated they found a different app with features more aligned to their specific requirements",
  "installedAt": "2025-03-05T10:25:18.000Z",
  "reasonCodes": ["found_alternative", "feature_missing"],
  "subscription": null,
  "billingStatus": "trialing",
  "lifetimeValue": 0,
  "reasonEnglish": "Found an alternative solution that better fits our needs",
  "trialStartsAt": "2025-03-05T00:00:00.000Z",
  "uninstalledAt": "2025-03-18T10:41:36.000Z",
  "reasonLanguage": "en",
  "trialExpiresAt": "2025-03-19T10:25:18.000Z",
  "descriptionEnglish": "Merchant indicated they found a different app with features more aligned to their specific requirements",
  "descriptionLanguage": "en",
  "averageMonthlyRevenue": 0,
  "secondsSinceLastInstall": 1126018,
  "secondsSinceFirstInstall": 1126018,
  "stripe": {
    "id": "cus_42739cdfb272520c",
    "name": "garden-essentials",
    "email": "[email protected]",
    "livemode": true,
    "createdAt": "2025-03-05T10:25:18.000Z"
  }
}